Privacy Policy

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Lubbock Home Experts ("we", "us", "our", or "Company") operates the Lubbock Home Experts mobile application (the "App").  This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app. 

We may collect information about you in a variety of ways. The information we may collect on the App includes: 

- Personal Data: Name, email address, phone number, and home address 

- Project Information: Details about your home service projects and requests 

- Payment Information: Processed securely through third-party payment providers 

- Device Information: Device type, OS version, and app usage analytics 

- Communication Data: Messages between customers and staff members 

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the App to: 

- Process and complete your service requests 

- Send you service updates and notifications 

- Process payment transactions 

- Provide customer support and respond to inquiries 

- Analyze app usage to improve our services 

- Comply with legal obligations 

 We may share your information with:  

- Our service staff members to fulfill your requests  

- Trusted partners and vendors who assist in providing services  

- Payment processors and financial institutions  

- Law enforcement when required by law 

 We use administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is completely secure.